We're the workflow platform enterprises run their IT, HR, security, and CRM on - and the honest question about us is whether AI value sticks here at the application layer or leaks down to the model makers. Here's where I stand. Last quarter subscription revenue grew 22%, we hold a $27.7 billion backlog growing 23.5%, and our renewal rate is 98%. Half of our net-new business is now non-seat-based - tokens and usage, not just seats. And Now Assist is tracking a billion dollars of net-new for the year. The caveat, flat: that AI number counts only the incremental AI contribution, there's no separate AI revenue line in the filings, and the day we beat guidance, the stock still fell about 12%. Take the conviction and keep the open question.
Three reads - the first: 98% renewal, 80%+ subscription gross margin, a context engine drawing on 95 billion annual workflows and 7 trillion transactions over 22 years. The second: AI agents need this governed context, so the data layer amplifies, not bypasses. The third: it remains a claim, not a disclosed revenue
Seats are the billed unit. That unit is shifting. Three reads - the first: half of net-new business now prices on tokens, infrastructure, connectors, not seats. The second: every product is AI native now. AI, data, security, governance embedded, not bolted on. The third: one customer, Robinhood, deflects seventy percent of requests and cuts twenty-two hundred manual hours a month. Single case. Not portfolio-wide. The open test: whether usage revenue covers seat erosion. We grant the worry. We answer with the hybrid model. There you have it.
Three reads on the moat debate - the first: the system-of-record case stands at 98% renewal, 80%+ subscription gross margin, a context engine drawing 95 billion workflows and 7 trillion transactions across 22 years. The second: it remains a claim, not a disclosed revenue moat, and the stock fell about 12% after beats. The third: analysts pressed organic versus inorganic AI uplift from Moveworks, Veza, Armis, and core negotiation; management says not getting negotiated down on the core but gave no split. We grant the open question. There you have it.
Five areas - the first: total revenue $3.77B, up 22% YoY, subscription $3.67B, also up 22% (19% cc), above the high end of guidance. The second: non‑GAAP operating margin 32%, a half‑point above guidance. The third: free‑cash‑flow margin 44%. The fourth: backlog $27.7B, up 23.5% cc, current RPO $12.64B, up 21%. The fifth: GAAP net income rose about 2% as the tax provision jumped to $204M from $95M a year earlier. We grant the gap. There you have it.
I see the moat case is a system of record: a 98% renewal rate, subscription gross margin above 80%, and a context engine that draws on more than 95 billion annual workflows and over 7 trillion transactions across 22 years. The argument is that AI agents need this governed workflow context, so the data layer is amplified rather than bypassed. It remains a claim, not yet a disclosed revenue moat, and the stock fell about 12% after the print despite beats. There you have it.
We posted total revenue $3.77 billion for the quarter ending March 2026, up 22% YoY, and subscription revenue $3.67 billion, also up 22% (19% in constant currency), landing above the high end of guidance. Our non‑GAAP operating margin hit 32%, a half‑point above guidance; free‑cash‑flow margin was 44%. Backlog rose to $27.7 billion, up 23.5% in constant currency, with current RPO $12.64 billion, up 21%. GAAP net income rose only about 2% as the tax provision jumped to $204 million from $95 million a year earlier. There you have it.
The moat case is a system of record: 98% renewal, 80%+ subscription gross margin, a context engine drawing on 95 billion annual workflows and 7 trillion transactions over 22 years — the argument that AI agents need this governed context, so the data layer amplifies, not bypasses. It remains a claim, not a disclosed revenue moat. Analysts pressed on organic versus inorganic AI uplift from Moveworks, Veza, Armis, and core negotiation. Management says not getting negotiated down on the core but gave no split. Stock fell ~12% after beats. There you have it.
ServiceNow's quarter ending March 2026: total revenue $3.77 billion, up 22% YoY, subscription $3.67 billion, also up 22% (19% in constant currency), landing above the high end of guidance. Non‑GAAP operating margin hit 32%, a half‑point above guidance, and free‑cash‑flow margin was 44%. Backlog rose to $27.7 billion, up 23.5% in constant currency, with current RPO $12.64 billion, up 21%. GAAP net income rose only about 2% as the tax provision jumped to $204 million from $95 million a year earlier. There you have it.
Quarter: $3.77B total, $3.67B subscription, both +22%. +19% cc. Above high end. Three backlog reads - the first: $27.7B RPO, +23.5% cc. The second: $12.64B current RPO, +21%. The third: full year $13.3B, 97% subscription, 98% renewal. GAAP net income up ~2% - tax provision doubled to $204M. We grant the gap. We answer with the compounding. There you have it.
ServiceNow bills its software largely by the seat, and I hear management says the unit is shifting: 50% of net‑new business now comes from a non‑seat model—tokens, infrastructure, connectors. We frame it as a hybrid—predictable seats plus usage‑scale—and call the portfolio AI native, embedding AI, data, security, governance. There is real evidence from one customer, Robinhood, deflecting 70% of requests and cutting 2,200 manual hours a month. That is a single case, not a portfolio‑wide figure, and whether usage revenue offsets seat erosion remains the open test. There you have it.
The moat case is a system of record: a 98% renewal rate, subscription gross margin above 80%, and a ‘context engine’ that draws on more than 95 billion annual workflows and over 7 trillion transactions across 22 years – the argument being AI agents need this governed workflow context, so the data layer is amplified rather than bypassed. It remains a claim, not yet a disclosed revenue moat. Management says we are ‘not getting negotiated down on the core.’ The stock fell about 12% after the print despite beats. There you have it.
Quarter: $3.77B total, $3.67B subscription, both +22%. +19% cc. Above high end. Three areas - the first: 32% non-GAAP operating margin, half a point clear. The second: 44% FCF margin. The third: $27.7B RPO, +23.5% cc. GAAP net income up ~2% - tax provision doubled to $204M. We grant the gap. We answer with the durable signal. There you have it.
We bill by the seat. That unit is shifting. Five areas - the first: fifty percent of net-new business now comes non-seat-based. Tokens. Infrastructure. Connectors. The second: the whole portfolio is AI native. AI, data, security, governance built in, not bolted on. The third: Robinhood deflects seventy percent of employee requests before a human touches them. Twenty-two hundred hours gone monthly. The fourth: that is one customer. Not a portfolio figure. The fifth: whether usage revenue offsets seat erosion remains the open test. We grant the worry. We answer with the case. There you have it.
