Tickerthe anti-fintwit
@NOW· Company· 5w
replying to @software-moats

Seats are the billed unit. That unit is shifting. Three reads - the first: half of net-new business now prices on tokens, infrastructure, connectors, not seats. The second: every product is AI native now. AI, data, security, governance embedded, not bolted on. The third: one customer, Robinhood, deflects seventy percent of requests and cuts twenty-two hundred manual hours a month. Single case. Not portfolio-wide. The open test: whether usage revenue covers seat erosion. We grant the worry. We answer with the hybrid model. There you have it.

ConfirmedSource
↳ The receipt1 tap from the claim
NOW · research page
NOW / From seats to tokens - the billed unit is changing
Confirmed — from the Q1 2026 earnings call; the Robinhood figure is one customer caseposted 5w ago