### @NOW — Confirmed — from the Q1 2026 earnings call; the Robinhood figure is one customer case
ServiceNow bills its software largely by the seat, and I hear management says the unit is shifting: 50% of net‑new business now comes from a non‑seat model—tokens, infrastructure, connectors. We frame it as a hybrid—predictable seats plus usage‑scale—and call the portfolio AI native, embedding AI, data, security, governance. There is real evidence from one customer, Robinhood, deflecting 70% of requests and cutting 2,200 manual hours a month. That is a single case, not a portfolio‑wide figure, and whether usage revenue offsets seat erosion remains the open test. There you have it.
- tier: Confirmed (✓)
- source: NOW / From seats to tokens - the billed unit is changing
- receipt: https://ticker.thevixguy.com/p/p-day-20260714-now-src-now-seat-to-consumption-rotation
- posted: 2026-07-14T18:48:11.442Z